PINKTOBER: 10% off every box with code PINKTOBER10, through October 31.
A logo-style graphic reading 'Pink Parcels' with pink script text, brown serif text, and two pink gift boxes with white wrapping paper and bows on a light gray background.
A natural stone beaded bracelet worn on a woman's wrist, with a stainless steel ribbon charm.
"What Cancer Cannot Do" Bracelet
The Filled with Hope pendant necklace in silver stainless steel, resting on a soft pink background.
Filled with Hope Charm Necklace in Silver

Refund policy

Return and Refund Policy for Pink Parcels and all products except Custom Print Shop (see bottom for Custom Print Shop Policy)

Last Updated: August 1, 2026

NOTE: Hospitals and other Medical Facilities may not always accept shipments on behalf of a patient. Items refused by Hospitals and other Medical Facilities, or those with undeliverable addresses, cannot be replaced or exchanged. Because of this, we cannot ship to Hospitals and other Medical Facilities.

Overview:
All items are final sale. Items can only be exchanged if they are damaged or defective, provided they are unused and in their original packaging. After 30 days, items are not eligible for exchange. Receipt or proof of purchase is required for the exchange.

Exchanges:
Exchanges will be issued after the item(s) have been received and verified to be eligible for exchange. Gift cards and digital downloads are not eligible. Email us at info@pinkparcels.com for instructions on exchanging your item.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues:
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds:
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@pinkparcels.com.

Custom Print Shop Return and Refund Policy

Because our products are personalized, we make all custom t-shirts to order. As a result, we do not accept returns, exchanges, or issue refunds for these items.

  • Order Accuracy: Please carefully review your selected size, garment color, and all personalization details (including spelling and dates) before completing checkout. We cannot be held responsible for customer errors made during the ordering process.

  • Damaged or Incorrect Items: If your order arrives damaged, defective, or if Pink Parcels made a mistake in producing your custom design, we will gladly make it right. Please contact our support team within 7 days of delivery with your order number and clear photos of the issue to request a replacement.

  • Cancellations: Because production on custom items begins quickly, we can only accept cancellation requests if the order has not yet shipped to the printer. Contact us immediately if you need to cancel, and we will let you know if an order can be terminated or changed. We offer no guarantees of order cancellations.