Refund policy

Last Updated: August 1, 2026

NOTE: Hospitals and other Medical Facilities may not always accept shipments on behalf of a patient. Items refused by Hospitals and other Medical Facilities, or those with undeliverable addresses, cannot be replaced or exchanged. Because of this, we cannot ship to Hospitals and other Medical Facilities.

Overview:
All items are final sale. Items can only be exchanged if they are damaged or defective, provided they are unused and in their original packaging. After 30 days, items are not eligible for exchange. Receipt or proof of purchase is required for the exchange.

Exchanges:
Exchanges will be issued after the item(s) have been received and verified to be eligible for exchange. Gift cards and digital downloads are not eligible. Email us at info@pinkparcels.com for instructions on exchanging your item.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues:
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds:
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@pinkparcels.com.