Frequently Asked Questions

Our boxes are designed for women with breast cancer, but most of the products are not breast-cancer-specific. Don't hesitate to get in touch with us if you'd like a modification, and we will consider customization options for your gift. Subject to availability.

The Pink Signature Box is a great place to start. It is Pink Parcels' most popular box and was created with the overwhelming first weeks after diagnosis in mind. It combines thoughtful encouragement with practical comfort items, making it a meaningful choice when you want to help but are not quite sure what she needs.

The Pink Luxe Box is designed with surgery and recovery in mind. It includes a larger collection of practical and comforting items for appointments, recovery days, and time at home. You do not need to know every detail of her procedure to send a thoughtful gift.

The Pink Pick Me Up Box was made for exactly that. It is a smaller care package filled with uplifting comforts and thoughtful reminders of support. It works well between treatments, during a difficult week, after you first hear the news, or anytime she could use a little extra love.

Pink Parcels include a mix of practical items, comforting self-care products, keepsakes, and encouraging gifts. Depending on the box, you may find items such as cozy socks, a journal, jewelry, a portable fan, a tumbler, a tote, an eye mask, personal care products, or small items selected with treatment and recovery days in mind. Visit each box's product page to see its current contents.

Pink Parcels was created by sisters Ginger and Kim after experiencing breast cancer from both sides of the journey, one as a patient and one as a caregiver. Their experience helped inspire a collection that combines beautiful gifts with little things they found useful or wished they had known about along the way.

No. Pink Parcels are gifts of comfort and support, not medical products or a substitute for professional medical advice or treatment. Some boxes contain personal care or aromatherapy products, so recipients should follow product instructions and check with their healthcare provider if they have questions about whether a product is appropriate for them.

Yes. Add your personal message when ordering and Pink Parcels will include it as a handwritten card. A few heartfelt words can make an already thoughtful gift feel even more personal.

You do not need to find perfect words. Simple, sincere messages are often enough. Tell her you are thinking about her, that you care, and that you are there for her without putting pressure on her to respond or stay positive.

For example: "Thinking about you and sending you so much love. No need to respond. I just wanted you to know I am here."

Yes. Pink Parcels offers individual products that can be added to a gift box or purchased separately. Check the Shop page for the current selection of available extras.

There is no single right time. A thoughtful gift can mean a lot shortly after diagnosis, before or after surgery, during treatment, during recovery, on a difficult day, on the anniversary of her diagnosis, or after a significant treatment milestone. Support is often especially meaningful after the initial rush of calls and messages begins to quiet down.

No. Pink Parcels offers boxes for different moments rather than requiring you to know all the medical details of your friend's diagnosis or treatment. If you know she was recently diagnosed, is preparing for surgery, or simply needs encouragement, that is usually enough information to help you choose.

Absolutely. A care package can be a thoughtful way for coworkers, teams, friends, and family members to show support. If you are not especially close to the recipient, keep your personal message warm and simple and avoid asking for medical details she may prefer to keep private.

Some Pink Parcels contain scented products, essential oils, aromatherapy items, soaps, or other personal care products. However, we've given great consideration to choosing the scents of these products. For example, the essential oil is peppermint because some breast cancer patients have used it for nausea or during stressful treatments. Be sure to review the current contents of the box before ordering if you know your recipient has sensitivities, allergies, or preferences. If you are unsure whether a product is appropriate for her, she should check with her healthcare provider before using it.

The Pink Luxe Box currently includes dry shampoo, but Pink Parcels offers an alternative for recipients who do not need it. You can request the listed substitution during checkout. Because product contents can change, review the product page when ordering for the most current options.

Not necessarily. Individual health conditions, sensitivities, medications, and treatment plans vary. Essential oil and aromatherapy products should be used according to their instructions, and recipients should ask their healthcare provider if they have any questions or concerns about using them.

Yes. You can have the gift shipped directly to your recipient, making it easy to send support even when you cannot be there in person. Be sure to double-check the recipient's shipping address before submitting your order.

Yes. You can have the gift shipped directly to you. Be sure to mark this as a gift and indicate this in the notes section so that Pink Parcels will not include pricing on the packing slip. You can also fill out the shipping information with your recipient's name, but with your address.

No. Pink Parcels does not ship to hospitals or other medical facilities because facilities may refuse packages or may not be able to deliver them to patients. For the best chance of a successful delivery, send the package to the recipient's home or another reliable residential address.

Pink Parcels are hand-packed in Texas with presentation in mind. Gift Boxes are prepared in a keepsake magnetic-closure box with tissue, ribbon, and Pink Parcels' signature touches, all securely packed inside a plain brown box, so opening the package feels like receiving a gift, not simply opening another shipment.

We offer live shipping rates on all US orders. You are only charged for the cost of shipping to your destination, not a flat rate.

Pink Parcels purchases are final sale. Because of this, review your order, recipient information, and shipping address carefully before submitting your purchase.

Damaged or defective items may qualify for an exchange if they are unused and in their original packaging.

Exchanges will be issued after the item(s) have been received and verified to be eligible for exchange. Gift cards and digital downloads are not eligible.

Requests must be made within 30 days and require proof of purchase. After 30 days, items are not eligible for exchange. Contact Pink Parcels at info@pinkparcels.com for instructions.

Pink Parcels' policy states that items sent to undeliverable addresses cannot be replaced or exchanged. Double-check your recipient's address before placing your order, especially when sending a surprise.

Only one discount code can be used per order and cannot be combined with other promotions.

Pink Parcels was created from personal experience with breast cancer. Sisters Ginger and Kim experienced the journey together, with Ginger navigating breast cancer and Kim serving as her caregiver. Their experience shapes the products they select and their focus on giving friends and family a practical way to show love when they may not know what to say or do.

Yes. Each box is hand-packed by the sisters in Texas. The goal is to create a gift that feels thoughtful and personal, from the contents to the presentation.

Pink Parcels currently partners with LueWish, a nonprofit that grants wishes to women experiencing life-altering circumstances related to cancer, heart disease, and domestic violence. Pink Parcels donates 5 percent of the profits from each Pink Signature Box to LueWish.

Yes. Pink Parcels currently partners with LueWish, a nonprofit that grants wishes to women experiencing life-altering circumstances related to cancer, heart disease, and domestic violence. Pink Parcels donates 5 percent of the profits from each Pink Signature Box to LueWish.

Currently, Pink Parcels is not taking requests for donations to other organizations.

Yes. We partner with companies that align with our mission and values. If you have a product that benefits women with breast cancer or could be encouraging, please get in touch with us about product placement in an upcoming curated box. Email us

Yes. If you are interested in utilizing your social media presence to partner with Pink Parcels, please send us your handles and the reason you'd like to partner with us and we'll be happy to consider it. Email us